Privacy Policy

Nautcore Systems ("Nautcore", "we", "our", or "us") develops and operates digital products primarily for the maritime, offshore and wind energy sectors.

This Privacy Policy describes how personal information may be processed when a person visits the Nautcore Systems website, contacts us, communicates with us or interacts with Nautcore at a company level.

Nautcore products currently include:

• SeaCoreApp
• CrewIDapp
• LogCerts

Each product may process different categories of personal data.

Where a product has its own Privacy Policy, the product-specific Privacy Policy provides the detailed information governing the processing performed by that product.

Depending on how you interact with Nautcore, we may process:

Contact Information

• name
• email address
• organisation
• job title where voluntarily provided
• telephone number where voluntarily provided

Communications

Information contained in enquiries, support requests or other communications with Nautcore.

Business Information

Information provided by prospective customers, vessel operators, partners, suppliers or other business contacts.

Website and Technical Information

Limited technical information required to securely operate the website, such as server logs, IP address, browser information, timestamps and security-related information.

Product Information

Where you use a Nautcore product, additional information may be processed according to the Privacy Policy of that specific product.

We may use personal information to:

• respond to enquiries
• provide customer support
• communicate with customers or prospective customers
• operate and secure our websites and services
• prevent fraud and abuse
• provide requested products and services
• administer commercial relationships
• meet legal obligations
• improve our services
• investigate technical or security issues

Where GDPR or UK GDPR applies, personal data may be processed on the basis of:

Contract

Where processing is necessary to provide a service or take steps requested before entering into a contract.

Legitimate Interests

For legitimate business purposes such as operating our services, responding to enquiries, securing systems and improving reliability.

Legal Obligation

Where processing is required by applicable law.

Consent

Where processing requires consent, such as certain optional communications.

Consent may be withdrawn at any time where consent is the legal basis.

Nautcore products perform different functions and may process different categories of information.

For detailed information, users should review the Privacy Policy associated with the relevant product:

SeaCoreApp

SeaCoreApp does not currently publish a separate product Privacy Policy. Processing relating to SeaCoreApp is governed by this Privacy Policy together with any separate commercial agreement that may apply. Product website: https://www.seacoreapp.com

CrewIDapp

https://crewidapp.com/privacy

LogCerts

https://logcerts.com/privacy

We may use service providers to operate our websites, communications, infrastructure and software products.

Providers may perform functions including:

• hosting
• database infrastructure
• authentication
• email delivery
• payment processing
• monitoring and security
• technical infrastructure

Providers are engaged only to the extent necessary for the relevant purpose. Product-specific providers are described in the Privacy Policy of the relevant product.

Some Nautcore products use Paddle for payment processing.

Where Paddle acts as Merchant of Record, payment-related information is processed by Paddle according to Paddle's own legal and privacy obligations.

Nautcore does not need to collect or store full card details for payments processed by Paddle.

Not every Nautcore product is sold through Paddle. Some services are supplied under a separate commercial agreement instead.

Nautcore does not sell personal information.

Information may be shared only where necessary with:

• service providers
• professional advisers
• authorities where legally required
• business partners where required to deliver a contracted service

Any sharing is limited to what is necessary for the relevant purpose.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access
• loss
• misuse
• alteration
• disclosure

Security measures may differ between services depending on the nature of the information processed.

We retain personal information only for as long as necessary for:

• providing services
• customer support
• legitimate business purposes
• resolving disputes
• security
• legal and accounting obligations

Product-specific retention periods are described in the relevant product Privacy Policy where applicable.

Where GDPR or UK GDPR applies, individuals may have rights including:

• access
• rectification
• erasure
• restriction
• data portability
• objection
• withdrawal of consent
• complaint to a supervisory authority

Requests may be sent to: info@nautcore.com

Product users may alternatively use the contact method provided in the relevant product Privacy Policy.

The Nautcore Systems website uses only essential technical functionality. We do not use analytics cookies, advertising trackers or marketing cookies on this website.

The website displays an aggregate count of visits. To avoid counting the same visitor repeatedly, a simple value is stored locally in your own browser. This value is not used to identify you, is not shared, and is not combined with any profile.

Nautcore products are not directed primarily at children.

Where an individual product establishes a specific minimum age, that requirement remains governed by the product-specific Terms or Privacy Policy.

We may update this Privacy Policy when our services, technology or legal requirements change.

The current version and revision date will be published on this page.

Nautcore Systems
info@nautcore.com

See also our Terms of Service and Refund Policy, or contact us.