Refund Policy

This Refund Policy describes the general refund and cancellation approach for paid digital products and subscriptions operated by Nautcore Systems.

Nautcore products currently include:

• SeaCoreApp
• CrewIDapp
• LogCerts

The payment and refund arrangements may differ depending on the product and the way it was purchased.

Certain Nautcore products may be sold through Paddle.com Market Limited or Paddle.com Inc ("Paddle").

For these purchases, Paddle acts as Merchant of Record.

This means Paddle may handle:

• payment processing
• billing
• applicable sales taxes
• invoices and receipts
• payment-related customer support
• refund processing

The checkout or receipt identifies when Paddle is acting as Merchant of Record.

Where applicable consumer law provides a right to request cancellation or a refund, Nautcore and its payment partners will respect those statutory rights.

For eligible consumer purchases made through Paddle, a refund request should generally be submitted within 14 days of the initial purchase where such a right applies.

Nothing in this Refund Policy limits mandatory consumer rights.

Recurring subscriptions may be cancelled using the subscription management tools provided for the relevant product or payment provider.

Cancellation stops future renewals.

Unless required by law or specifically approved, cancellation does not automatically refund a billing period that has already begun.

Users retain access according to the subscription status and applicable product rules.

For a Nautcore product, customers may contact:

info@nautcore.com

Where appropriate, the request may be redirected to the dedicated support address for the relevant product.

For Paddle purchases, customers may also use the support or subscription-management options provided by Paddle.

Where possible, include:

• email address used for purchase
• product name
• transaction ID
• receipt or invoice reference
• brief explanation of the request

Approved refunds are normally returned using the original payment method.

For Paddle purchases, Paddle processes the refund.

Processing times may depend on the payment method, card issuer and financial institution.

No additional Nautcore fee is charged to a customer simply for receiving an approved refund.

Subscription renewal payments are normally non-refundable solely because the user forgot to cancel the subscription before renewal.

However, applicable consumer rights remain unaffected.

Customers experiencing a problem are encouraged to contact support first, as most issues can be resolved quickly through normal support or refund channels.

Where a paid product:

• materially fails to operate as described
• cannot be provided
• has a significant unresolved defect

the customer may be entitled to a remedy or refund where required by applicable law.

SeaCoreApp and other Nautcore services may be supplied to vessel operators, companies, organisations or fleet customers under a separate quotation, order form, subscription agreement, pilot agreement or commercial contract.

Where such an agreement exists, its:

• cancellation
• payment
• termination
• credit
• refund

provisions take precedence over this general Refund Policy.

Where a product publishes its own Refund Policy, users should also review that policy. The product links below list the refund documents currently published for each Nautcore product.

Nautcore Systems
info@nautcore.com

See also our Terms of Service and Privacy Policy.